Report a Water Quality Issue

As an anchor institution, WSSC Water is responsible for meeting the needs of our community by delivering safe, reliable, affordable water to our 1.9 million customers. Beyond meeting strict federal standards for safety and quality, we know that the taste, odor and visual appearance of our drinking water are very important to our customers.

That’s why we test water quality at the reservoir, in the rivers near the point where water enters our filtration system, and from 102 locations throughout our service area. At our water quality laboratory, we have chemists, lab analysts and microbiologists who conduct 500,000 laboratory tests on our water every year. We are committed to providing you with a product that meets your expectations. In our more than a century of service, we have never had a single drinking water quality violation. 

If you are experiencing water quality issues, WE WANT TO HEAR FROM YOU.

Please fill out the form below and we will respond to you within xx or report issues to our 24/7 Emergency Services Center by calling 301-206-4002.

If you are experiencing  NO WATER or LOW PRESSURE, please contact our Emergency Services Center at 301-206-4002 or emergencycallcenter@wsscwater.com.

Discolored water is common after a water main repair in your area. Visit wsscwater.com/discoloredwater to learn how to flush the pipes in your home or business.

If you have concerns about lead in your drinking water, visit wsscwater.com/pipetype to learn about our Lead Reduction Program, What's Your Pipe Type. If you have questions about sampling for lead in your drinking water, email pipetype@wsscwater.com.