Skip to main content

Main navigation

  • Who We Are
    • About Us
    • Our History
    • Our Governance
    • Our Leadership
    • Board of Ethics
    • Financial Information
    • Publications
    • Videos
  • What We Do
    • What's Your Pipe Type?
    • Construction/In Your Neighborhood Map
    • Major Projects
    • Meters
    • Three-Year System Repair Plan
    • Water Filtration
    • Water Quality
    • Water Security
    • Laboratory Services
    • Wastewater Management
    • Environmental Stewardship
    • Outdoor Recreation
    • New and Innovative Technologies
  • Get Involved
    • Donate
    • Community Outreach
    • Events
  • Work With Us
    • Careers
    • Procurement
    • Supplier Diversity and Inclusion
    • Materials Evaluation Process
    • Plumbing and Inspections
    • Design and Construction
    • Permit Services
    • Special Wastewater Discharge Requirements
    • Business Development and Partnerships
    • Real Estate and Development
    • Codes, Standards, Policies and Procedures
  • Customer Service
    • Report Water and Sewer Emergencies
    • Pay My Bill
    • Rates and Billing
    • Start or Stop Service
    • Financial Assistance
    • Customer Service FAQs
    • Directions to WSSC Water
    • WSSC Water Holidays
    • Account Lookup Tool

Utility Navigation

  • News
  • Public Notices
  • Careers
  • Employee Portal
  • Sign Up / Log in
Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Breadcrumb

  1. Home
  2. Customer Service
  3. Report Water and Sewer Emergencies

Reporting Water and Sewer Emergencies and Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email emergencycallcenter@wsscwater.com.

For helpful information on other problems that arise, review the information below.

  • Emergency Water and Sewer Problems
  • Discolored Water/Flushing Guide
  • Report a Water Quality Issue
  • Find and Operate Your Main Water Valve
  • Save Water and Money — Repair Leaks!
  • Stay Connected, Stay Informed
  • Mobile App
  • Claims
  • Finding and Verifying a Plumber/Gasfitter

Emergency Water and Sewer Problems

Read more

Discolored Water/Flushing Guide

Discolored water may not be aesthetically pleasing, but it is safe to drink. 
Read more
December 15, 2020

Report a Water Quality Issue

If you are experiencing water quality issues in your drinking water, please contact the Emergency Services Center at 301-206-4002. ...
Read more
December 15, 2020

Find and Operate Your Main Water Valve

It's something every homeowner needs to know: Where is your home's main water valve, and how do you turn it off and on? Keep reading and we'll give yo...
Read more
December 15, 2020

Save Water and Money — Repair Leaks!

The average household wastes nearly 10,000 gallons of water annually due to leaks.Read the Fix a Leak Week news release
Read more
December 15, 2020

Stay Connected, Stay Informed

A quick guide to access WSSC Water communication tools
Read more
December 15, 2020

Mobile App

With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.
Read more
December 15, 2020

Claims

If you are experiencing a water or sewer emergency, please call our 24-hour Emergency Services Center - (301) 206-4002. Read the Claims Process&...
Read more
December 15, 2020

Finding and Verifying a Plumber/Gasfitter

Did you know our customers must use a licensed journeyman or Master Level plumber to do any plumbing or gasfitting work in your home? Read more o...
Read more
December 15, 2020

14501 Sweitzer Ln
Laurel, MD 20707

(301) 206-4001
Contact Us Directory

Footer menu

  • Contact Us
  • Privacy Policy
  • Accessibility Statement
  • Office of the Inspector General
  • Maryland Public Information Act
  • Code of Regulations

Subscribe to Customer Connect

Connect with Us

Follow Us

Social

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • Webcast
  • Youtube