Skip to main content

Main navigation

  • Who We Are
    • About Us
    • Our History
    • Our Governance
    • Our Leadership
    • Board of Ethics
    • Financial Information
    • Publications
    • Videos
  • What We Do
    • What's Your Pipe Type?
    • Construction/In Your Neighborhood Map
    • Major Projects
    • Meters
    • Three-Year System Repair Plan
    • Water Filtration
    • Water Quality
    • Water Security
    • Laboratory Services
    • Wastewater Management
    • Environmental Stewardship
    • Outdoor Recreation
    • New and Innovative Technologies
  • Get Involved
    • Donate
    • Community Outreach
    • Events
  • Work With Us
    • Careers
    • Procurement
    • Supplier Diversity and Inclusion
    • Materials Evaluation Process
    • Plumbing and Inspections
    • Design and Construction
    • Permit Services
    • Special Wastewater Discharge Requirements
    • Business Development and Partnerships
    • Real Estate and Development
    • Codes, Standards, Policies and Procedures
  • Customer Service
    • Report Water and Sewer Emergencies
    • Pay My Bill
    • Rates and Billing
    • Start or Stop Service
    • Financial Assistance
    • Customer Service FAQs
    • Directions to WSSC Water
    • WSSC Water Holidays
    • Account Lookup Tool

Utility Navigation

  • News
  • Public Notices
  • Careers
  • Employee Portal
  • Sign Up / Log in
Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Breadcrumb

  1. Home
  2. What We Do

What We Do

WSSC Water is committed to providing our community with safe, clean water - life’s most precious resource - and returning that water to the environment in an ethical, sustainable and financially responsible way.

Highlighted below are the many ways we work every day to keep our commitment to you.

Construction/In Your Neighborhood Map

Keeping the water flowing is a never-ending job, which means eventually you'll see work crews in your neighborhood. Use this interactive map to see where they are and what work they're doing.

Find WSSC Water Work Near You

Major Projects

At WSSC Water, major projects are what we do: from rehabilitating dams to upgrading filtration and water resource recovery facilities to replacing water and sewer mains. Learn about the big projects we're working on - and those on the way.

View Major Projects Under Way

Three-Year System Repair Plan

WSSC Water works continuously to replace old, aging and worn-out infrastructure. With more than 5,900 miles of water mains in Montgomery and Prince George's counties, WSSC Water now replaces old water mains with special pipe: zinc-coated ductile iron pipe or Pritec coated ductile iron pipe.

Read more about our Three-Year System Repair Plan

Water Quality

Our dedicated team works hard to keep our promise to provide you with safe, clean drinking water. Learn about the many steps we take to ensure your water quality, steps you can take at home, and download our annual Water Quality Report.

Learn About Our Water Quality Program

Water Security

Just as WSSC Water is committed to your health and safety - by providing you with safe drinking water - we are equally committed to security. We keep a constant watch on our facilities and infrastructure, all day, every day.

Learn About Our Security Commitment

Water Filtration

Serving 1.9 million customers with no drinking water violations in over 100 years is quite a feat. See what goes into providing safe, clean drinking water to you every day.

Water Filtration

Wastewater Management

Getting water to you is only half the story - what happens when the water you've used goes down the drain? Find out in this overview of wastewater collection and wastewater treatment.

Get a Wastewater Education

Environmental Protection and Sustainability

Hand-in-hand with our commitment to provide you with safe, clean water is our pledge to protect our natural resources and be good stewards of the environment. Learn the many ways we promote sustainability and how it guides our work every day.

Learn How We Protect the Environment

14501 Sweitzer Ln
Laurel, MD 20707

(301) 206-4001
Contact Us Directory

Footer menu

  • Contact Us
  • Privacy Policy
  • Accessibility Statement
  • Office of the Inspector General
  • Maryland Public Information Act
  • Code of Regulations

Subscribe to Customer Connect

Connect with Us

Follow Us

Social

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • Webcast
  • Youtube