WSSC Water Rates and Billing
We take great care to ensure that our rates and fees are determined with fairness for you, our customers, with our financial stability in mind, and to ensure that we continue to deliver quality services to you every day.
Customer Service
301-206-4001
Weekdays: 8:00 am - 6:00 pm
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
301-206-4001
Weekdays: 8:00 am - 6:00 pm
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.
We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.
Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.
Go to ePermitting
Submenu: options and links
- 2024 Rate-Setting Design Process
- Bill Calculator
- How to Read Your Water Bill
- Your Water Usage
- Water and Sewer Rates
- WSSC Water Fees
- Submit a Water Meter Reading
- Residential Sub-meter: What Is It, Why Get One?
- Front Foot Benefit Charge
- Billing Multi-Use Properties
- Resolving Billing Issues
- Regulations and Procedures to Know