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Customer Service Closed May 28-29
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Closed for 2-day enhanced communication workshop

Learn about other ways to manage your account and billing needs.
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You can also apply to join a focus group!

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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service 

One Stop Shop
Weekdays: 8:00 am - 5:00 pm 
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week 

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Board of Ethics Meetings

Board of Ethics Meeting

The public is invited to attend the meeting in person or virtually.
Watch Open Session: Teams Link 
Phone: 240-800-7929; Phone Conference ID: 

(EDT)
Commissioners’ Conference Room, 14501 Sweitzer Lane, Laurel, MD 20707