alert
Customer Service Closed May 28-29
1778520442

Closed for 2-day enhanced communication workshop

Learn about other ways to manage your account and billing needs.
close
alert
Take Our Customer Survey
1777058843

You can also apply to join a focus group!

Learn more about the survey & focus groups
close
Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service 

One Stop Shop
Weekdays: 8:00 am - 5:00 pm 
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week 

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Standard Details for Construction

Here's where engineers and contractors can find the latest information about WSSC Water's standard details for water and sewer pipeline construction.

The 2021 Standard Details are now available for use effective October 15, 2021. The 2016 SDs are also available for use and reference.

Last Modified: October 14, 2021, 11:28 am EDT