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Customer Service Closed May 28-29
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Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service 

One Stop Shop
Weekdays: 8:00 am - 5:00 pm 
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week 

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Contracting Terms and Conditions

Here are important Contracting Terms and Conditions that potential bidders need to know.

Potential bidders on WSSC Water contracts need to be aware of these Contracting Terms and Conditions.

Please note that the Instructions to Bidders and General Conditions are presented here for informational purposes only. See the formal solicitation for Instructions to Bidders and General Conditions that apply to that specific solicitation.

Procurement Regulations

Instructions to Bidders/Offerors

Construction

Goods and Supplies

Professional Services

Architectural and Engineering

SLBE & MBE Programs

More Procurement Information

Procurement Office

The Procurement Office tackles a big job every day: obtaining the many goods and services WSSC Water needs to deliver clean water to you.

Supplier Portal

To be eligible to bid on WSSC Water solicitations, prospective vendors must enroll in our Supplier Portal System. There's no charge, and by registerin...

Procurement FAQs

Find procurement information about our Supplier Portal and WSSC Water solicitations.

Supplier Diversity and Inclusion

We are committed to increasing the number of diverse suppliers that receive WSSC Water contracts by creating an equitable and inclusive contracting en...

Last Modified: May 22, 2023, 2:31 pm EDT